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Welcome to Heels Over Head Xperience Gymnastics

Spring session update #2 – April 1, 2020

Dear Heels Over Head Xperience Gymnastics Members,

It is with sincere regret that this pandemic will be affecting us longer than originally estimated.  The spread of this virus has escalated in the two weeks since our last correspondence and reached the Renfrew county.  This has caused a huge upset in all our lives, affecting almost every aspect of our regular schedules and we feel for each and every one of membership families and the rest of our communities.

On a personal note we are dealing well.  Our gym is closed, but we hope you had a chance to enjoy the videos sent out to you by our friends at Fundy Gymnastics in New Brunswick.  As the social distancing recommendations remain in effect for the present time, we hope to offer some further home programming in partnership with Gymnastics Ontario in the interim.  Details to follow soon.

Two weeks ago, we hoped to start a 12-week Spring session on April 6th to align with the school closures.  Now that they have been further delayed and plan for a May 4th return, we will plan for similar timing allowing for an 8-week session taking us to the end of June.  We are hoping for the best.  At this time, we will not do an automatic refund for those registered in the Spring session, however we understand that some of you may be in a similar tough situation as we are.  We would like to accommodate everyone as much as we can and will be happy to refund your payment for the Spring session and open up your spot (please email your request to info@xperiencegymnastics.com).  If you are comfortable keeping your spot in the session with the plan to open on May 4th, we are happy to continue to hold your spot and compensate you for the difference in session fees at that time. Should we need to make further changes to our schedule moving forward we will assess our options at that time. 

Please rest assured that all fees paid for the Spring session will be compensated and none of our members will incur a loss of fees that have been paid for the Spring session.

Thank you so much for your continued patience and support through this difficult time,

Dmitri and Ashley

Heels Over Head Xperience Gymnastics

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March 17, 2020

Message to our memebership:

Dear Heels Over Head Xperience Gymnastics Members,

Given the current circumstances surrounding the COVID-19 pandemic, we have decided to suspend all recreation and competitive programming until April 6th, 2020 to align with the school closure and recommendations given by Gymnastics Ontario.   During that time, we will continue to assess the situation and make further changes if needed.  We will be looking to condense the Spring session to a 12-week session instead of the planned 14-week session.  We will be looking to compensate the families already registered appropriately but will refrain from doing so until it becomes clear that no further alterations are needed.

All Field trips, group bookings and birthday parties are being are being cancelled, to be rescheduled at a future date and a credit will be places on your account in the amount of the deposit you have paid. Xperience staff will contact you in the coming weeks regarding a new booking date.

As of this afternoon, there is no indication that any relief will be able to cover us for this closure. This will put a financial burden on our company and on our family. We understand that this and many other measures being put into place to control the spread of COVID 19 are also putting financial burdens on you and your families. We are all in this together.

Warmest Regards,

Dmitri & Ashley Lely

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